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FAQ - ORDERING

If you prefer to place your order with our classic Order Form

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TERMS AND POLICY

Prices and Exchange Rate Calculator

All prices are in Canadian dollars. The current rate of exchange that your credit card will give is approximately $1.00 US = $1.30 Canadian (subject to change without notice).

For the current exchange, try http://www.XE.com

 

Payment Methods

Canada: You can pay by Visa, Mastercard or Paypal.

 

We are now accepting payment through Paypal. This is an online payment method that you can use to hook up your personal bank account (for those who don't have a credit card) or Visa/MC/AMEX also. It's convenient and safe. 

Taxes

Residents of Canada are subject to GST or HST with the rate dependant on their respective province. International orders are sales tax exempt. All prices listed do not include applicable taxes.

Shipping & Handling (for costs and exact shipping methods)

Canada: We use UPS STANDARD for shipping. They operate a door to door service in Canada/USA to any location accessible by public road at rates competitive prices to the post office. UPS cannot deliver to a post box number. For those areas not serviced by UPS we ship by Canada Parcel Post Insured. We have a daily pick up service for UPS and can get orders out usually within 1-3 days.  

United States and Rest of the World: We ship by UPS or the post office insured. You can specify ground or air service. The price varies by location/state and weight.

Orders are usually processed within 1-3 business days of receipt of payment if products are in stock. UPS orders are shipped the same day as processing but there are delays of 3-7 days for Post office as we only go to the post office once a week (Thurs/Fri). For faster delivery please inquire or specify preferred carrier. Customers are responsible for all shipping charges unless other special arrangements are made in advance. A $3.50 pack handling will be applied to all orders, regardless of size. There is no minimum order.

Our Shipping rates with UPS are preferred rates and the discounts are passed onto the customer.  Feel free to call or email us if you're concerned about the shipping rates. We do compare rates with Canada Post and will choose them over UPS if the rates are more competitive. 

All duties, customs and brokerage fees are the sole responsibility of the customer. Please be aware of your country's import fees and customs rules before ordering. 

Billing Inquiries

If you have any questions about billing or need any additional information, please contact our accounting department at 1-800-596-0550, Monday to Friday, 10am to 5pm EST.

Claims and Adjustments

Please inspect your shipment carefully upon arrival and report any loss or damage to us within five days. We shall gladly substitute or replace defective merchandise. If your order was damaged in shipment, keep all packing materials and contact us. We shall notify the carrier of the problem.

Goods are not accepted for return without prior authorization.

For non-defective returns, there is a 15% restocking charge. Shipping charges and cut fabrics are non refundable

NOTE: all returns are to be sent by the Postal Service. Any returns sent by UPS, Fedex or other couriers may incur duties, brokage fees or service charges which will be the sole responsiblity of the customer. NO EXCEPTIONS!

Prices and policies are subject to change without notice